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SERWIS-KOP is a leading import and distribution company of original and spare parts for JCB, CAT, CASE, VOLVO and KOMATSU construction and agricultural machinery. In our broad selection of products, we offer both original and spare parts of the highest quality.
SERWIS-KOP’s specialty and also the main and most developed type of operation is distribution of parts to JCB and CATERPILLAR construction machinery. In this area we are an unrivalled leader among other companies functioning on the Polish market, but also, increasingly, on the international one.
Company’s success is based on three main factors that we continue to develop and improve; all three are also a foundation of our operations and policy. These factors include: high quality and extensive selection of products, affordable prices of all categories of products, and, finally and most importantly, professional and qualified customer service.
SERWIS-KOP’s mission is to continue increasing customer satisfaction, as we always aim at meeting their highest expectations. Professional service always goes together with a warm, friendly, and cordial attitude to our clients, which results in a high and continuously increasing percentage of new buyers. In fact, our clients are the main motivation for our endeavors to continuously offer a broad choice of ready to buy product of the highest quality and at reasonable prices.
In order to further facilitate access to our products, we also sell our products on Allegro auctions and in our online shop offering construction machinery parts – we are happy to invite all our clients who want to buy our products quickly and in a comfortable way.
As a leading importer and distributor of spare parts and fittings for Caterpillar, JCB, Case, Komatsu or Volvo constriction machinery, SERWIS-KOP offers a wide range of products available off-the-shelf at the best prices on the market! These features are guaranteed by the biggest inventory in Poland of JCB and CAT products, extensive offer of parts of other manufacturers, and the possibility to execute individual orders in the shortest time possible.
A wide range of tooth systems for all kinds of machines, wear parts, excavator and mini-excavator buckets, dedicated and alternative highest-quality parts, as well as the parts of a unique availability in Europe – these are only some of products from our extensive offer, provided with special dedication to our most demanding Clients. Parts that we offer are manufactured of the highest-quality materials and provided by reliable, proven and trustworthy suppliers. For all our products there is a guarantee period that is determined individually for each item*. In case of any misunderstanding or a situation, when our product does not meet our Client’s requirements, there is a possibility to exchange or return it.**
Aiming at ensuring satisfaction of all our clients, SERWIS-KOP has created a sales department formed of over dozen high-class specialists, who provide a sound expertise and know how, as well as reliable and useful information. We make sure that our employees are well-prepared for their jobs with numerous internal trainings organized on regular basis in the course of their professional growth, in line with their knowledge, competence and skills development. You can contact our consultants individually – at our premises, by phone or via contact form available on our website.
It is our priority to ensure the highest standard of provided services in all areas of SERWIS-KOP’s operations, which is an essential element of our policy. It has been demonstrated by the fact that in May 2013 we introduced PN-EN ISO 9001:2000 quality management system in distribution of spare parts for agriculture and construction machines, and we continue to maintain it till now. As a consequence, we undergo annual audits aiming at verifying the company level of functioning. SERWIS-KOP was granted Podkarpacka Nagroda Gospodarcza (Subcarpathian Economic Award) in the category of small companies (2012) and trade companies (2013), as well as Certyfikat Rzetelności (Reliability Certificate) awarded by Krajowy Rejestr Długów Biuro Informacji Gospodarczej (National Debt Register – Economic Information Office). SERWIS-KOP is also a supporting member of Stowarzyszenie Operatorów Maszyn Roboczych OPERATOR (Association of Machinery Operators) and Elitarny Klub Gazel Biznesu (Elite Club of Business Gazelles) – formed by the most dynamically developing companies.
**Does not apply to parts which are not stored in our warehouse, but ordered on Client's request.