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All our offered products are new and they have six-month or one-year warranty.
Goods subject to complaint:
Defective goods should be sent to us along with the complaint form that can be downloaded here. We have a contract with DHL shipping company and our customer number is 2341586. Direct contact with DHL shipping company is (42) 6 345 345 (stationary telephones and mobiles). Please send the defective goods to the following address: SERWIS-KOP, Podkarpacka 57a, 35-082 Rzeszów. We do not accept any parcels sent to us with cash on delivery. In case of a rightful complaint, Customer may request to bring the product to the proper condition by free of charge repair in accordance with the contract or replace the product with a new one, if the repair or replacement is impossible (due to the stockout). In such situation our shop will return the equivalent of the purchase price.
Incompleteness of the shipment must be reported to the three days of its receipt, a complaint filed at a later date will not be considered.
In case of an invalid complaint or product is outside the warranty period, Customer covers the cost of repair and return shipment.
Return of purchased goods
Each Consument may resign from a product bought at SERWIS-KOP online store without giving a reason provided that they withdraw from an agreement within 10 calendar days from the day of receiving the ordered goods.
The withdrawal period expires within 10 calendar days from the day of receipt of the ordered goods in other words from the day when the ordered goods are physically possessed.
Results of reimbursement
The result of withdrawal from a sales agreement is the necessity for return of the purchased goods no later than 14 days from the date of reporting the withdrawal. Our store will refund your money without further delay and no later than 7 days from the date of receiving goods from you.
Notification of return
In order to exercise the right of return (withdrawal) you need to:
Conditions of accepting return
We accept the return providing that:
Due to security reasons we suggest sending back the returned goods through Polish Post only if their value is less than 200 PLN.
We reimburse money to the bank account from which the payment was made within 7 business days from the date we receive the returned goods. In case the payment was made with the credit card, we will refund money to the same credit card.
Detailed terms of sales and guarantee for customers who are not consumers are available - Terms of warranty